Support for our Users
We are service oriented. We are available 24/7 for technical support. Our office hours are Monday through Friday 8:30 a.m. to 5:30 p.m. Eastern Time. VoiceConX MD has the resources and redundant support systems available to provide you with superior service and personalized customer care.
You'll find answers to frequently asked questions in this section. This area will grow as we compile questions from our users.
- Q: What is included in the trial version of Appointment Reminder?
- A: The fully-functioning trial version offers 14 days of full-use based on the standard package offerings. All features are available during the trial. Our terms of service agreement for all hosted solutions is available for viewing online.
- Q: How do I perform a test call-out before calling all my patients?
- A: Test call-outs can be done by choosing "test call" in the thin client of Appointment Reminder. When this option is chosen, only the first call in the list will be made to the number provided.
- Q: How do I see the calls made, and which appointments were cancelled in Appointment Reminder?
- A: There are currently 3 different types of Appointment Reminder reports available, once you log into the client report area. The 'Current Report" provides the administration staff with the list of recent call-outs for upcoming appointments that were made, and breaks the calls down into the type of response that occurred. The "Historical Report" provides the team with a list of call counts based on a specific time frame specified in that screen. Finally, the "Historical Detail" lists all calls made with the specific detail of the appointment date, time, phone number and call detail, based on a timeframe specified by the logged in user.
- Q: What practice management software is supported with Appointment Reminder Premium Edition?
- A: Future versions of this hosted product will natively support many practice management software packages. Please contact us for details on future versions, or to request support for a particular practice management software.
- Q: I'm a patient, and my practitioner sent me to this site to obtain my Lab Test Results. Where do I find this?
- A: Patients looking for Lab Results can log in here. If your practitioner has not sent you looking for Lab Results, but are interested in this feature, let your clinic or office know of this feature!
- Q: Where can I find pricing for these hosted solutions?
- A: Our pricing guide is available for viewing online. If you have any questions about our monthly pricing, or features of our solutions, please e-mail us directly.
- Q: How do I cancel my trial offer or monthly account?
- A: At the end of your trial, your solution will ask if you would like to continue with a monthly subscription, at which time you can choose to not continue, or start the monthly subscription based on the solutions you would like to continue with. To cancel your hosted solution, please e-mail cancel@voiceconxmd.com with client sign-in and password referenced in e-mail. Any included calls remaining will be available until the end of the billing cycle, and your subscription will not continue past next billing period.
- Q: What about the money-back guarantee?
- A: You may, within your first month of service, cancel your account and request our money-back guarantee if you are not fully satisfied with your subscription. We strive to provide a hassle-free way to ensure you are completely satisfied with all of our hosted solutions.
- Q: I have a question but I don't see the answer here. Where do I look?
- A: If you have any questions about any of our solutions that isn't listed here, please e-mail us directly.
- Q: How does our office setup a free trial for medical transcription services?
- A: Contact us directly and our technical support team will setup the customized trial for your practitioners.
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